Frequently Asked Questions

📦 Shipping

How long does shipping take?

Standard shipping typically takes 7-15 business days depending on your location. US orders generally arrive within 7-12 days. International orders may take 10-20 business days.

Do you ship internationally?

Yes! We ship to the US, UK, EU, and Australia. Shipping options are shown at checkout.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. You can also check your order status on our Track Order page.

💳 Orders & Payment

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I cancel or change my order?

Please contact us within 24 hours of placing your order. Once it's shipped, we cannot make changes.

🔄 Returns & Refunds

What's your return policy?

We offer a 30-day return policy. Items must be unused and in original packaging. See our full Return Policy for details.

How do I request a refund?

Contact our support team with your order number. Refunds are processed within 5-7 business days after we receive the return.

🔧 Products

Are your products authentic/quality?

Yes! We source from trusted suppliers and carefully curate every product in our store. We stand behind the quality of everything we sell.

A product arrived damaged — what do I do?

Contact us immediately with photos of the damage. We'll send a replacement or issue a full refund — no hassle.

Can't find what you're looking for? Reach out to us and we'll help!